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WUHAN NOVEL CORONAVIRUS
Please click link below for latest information
PLEASE DO NOT COME TO SURGERY IF YOU
Are concerned that they may have coronavirus or may have come into contact with someone who has,
the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at:
There are several ways to make appointments at the surgery. We are trialling a new system for 6 months of offering fewer pre-bookable appointments and more same day access appointments, which we hope will alleviate the problem of patients not attending their appointment and allowing poorly patients to be seen a lot quicker.
We do have a doctor on duty each day to deal with patients who feel that they have a medical emergency and need to be seen urgently. We do however still have some appointments available to be pre-booked these can be accessed via our online service. We offer an increased access service 7 days per week in collaboration with 6 other practices in the area which has increased access for patients.
To make an appointment either phone 01257 514270 or visit at the surgery.
Our Doctors have consultation rooms upstairs and downstairs. Please make an appointment with a Doctor of your choice and let the reception know if you are unable to get upstairs and the Doctor will use one of the downstairs consultation rooms to see you.
If you are registered for EMIS Access click the logo above to log in (to find out more about EMIS Access visit the Using Patient Access page
Did you Know?
You can use EMIS Access from a digital television or mobile phone Now book appointments on your mobile with the mobile phone App. Download your app by clicking on the patient Access page above.
Emis access from digital television or mobile phone helpsheet
To help us best use our consultation time, the practice operates a telephone triage system for requests for same-day consultations. Some medical conditions can be dealt with more conveniently by telephone consultation with a doctor., other conditions will need to be seen at the surgery. The receptionists will ask you for a contact phone number and a doctor or nurse practitioner will ring you back as quickly as possible to decide with you the best way of meeting your needs.
PLEASE NOTE: to help the receptionist and the doctor, whatever the nature of your request, you may be asked for additional details. We do not mean to pry, only to clarify and assist.
We will try arrange an appointment with the doctor of your choice but sometimes this is not possible and you may be asked to see one of the other doctors. You may be asked to see an assistant doctor or hospital doctor in training - they are fully qualified.
Our appointments are generally 10 minutes apart. Please remember an appointment is for ONE PERSON ONLY, and a separate appointment is needed for any other persons attending for a consultation.
We try to offer an efficient and caring service, but because of the nature of our work delays and emergencies do occur, so please try to be patient and understanding.
Booking in at the Surgery
When you arrive for your appointment you can book yourself in using the touch screen in the reception area. This logs your arrival onto the computer system so the person you are seeing knows you have arrived. You can use the screen to book in if you have an appointment with the doctor or practice nurse.
FAQ - APPOINTMENTS
Please attend surgery whenever possible. House calls are very time consuming and should only be requested when the patient is genuinely too ill to attend the surgery. If you are not sure, a doctor or nurse will be able to advise you.
If you need a home visit, please ring before 10.00am as this helps the doctors to plan their rounds. Late requests cause delay and disruption to work routines. If your request is urgent, please say so. The receptionist may ask you about your illness to help the doctors determine priorities.
Your own doctor will normally visit, but if he is unavailable one of the other partners will attend. Ill children will always be seen as soon as possible if brought to the surgery (this is usually quicker than a visit). If you are in any doubt about bringing your child out, please telephone the surgery and ask for advice.
If you wish to speak to the doctor personally telephone the surgery and the receptionist will tell you when they are available. In some circumstances it may be appropriate for you to speak to one of the practice nurses.
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